This policy explains how information submitted through the Mando website may be collected, used, and protected during automotive parts inquiries and related business communication.
When you use the contact form or request fitment help, we may collect your name, company, email address, part focus, message content, vehicle details, OE references, competitor numbers, quote quantities, and supporting notes you choose to provide. We may also receive standard technical information such as browser type, access time, and pages viewed so the site can be maintained and improved.
We use submitted information to respond to inquiries, route requests to the appropriate business contact, prepare quote or catalog follow-up, improve page content, and maintain a record of business communication. If your message includes vehicle or part information, that information may be used to understand the fitment question, check the relevant category, and ask for missing details.
We do not ask for payment-card information through the general inquiry form. Please avoid sending sensitive personal data unrelated to automotive parts sourcing. If a request includes unnecessary sensitive information, it may be ignored, deleted, or handled only to the extent needed to respond to the business inquiry.
Information may be shared with internal staff, service providers, logistics contacts, or business partners when needed to answer your request or maintain website operations. We do not sell inquiry details as consumer marketing data. Records may be retained for a reasonable period so teams can review prior fitment questions, quote discussions, documentation requests, or compliance-related correspondence.
You can contact us to request correction or removal of business contact information where applicable. Some records may be retained when needed for legitimate business purposes, dispute handling, security, or legal obligations. We use reasonable administrative and technical measures to protect information, but no website or email transmission can be guaranteed perfectly secure.